Refund Policy

We explain our policy regarding the refund and recovery of the value of consulting services, the nature of these services, and what follows from them.

Last updated: 12 June 2026

Contents

  1. Introduction
  2. No-Refund Policy
  3. Regulatory Justification
  4. Our Commitment to Quality Instead of Refunds
  5. Exceptional Cases Before Delivery Begins
  6. Contact Regarding Billing Inquiries

Introduction

The consulting services provided by MATEEN Management Consulting are an intellectual and professional effort expended as soon as delivery of the service begins. The moment work commences, we dedicate our team's time, expertise, and resources to analyzing the status of your organization and designing the appropriate solutions for it — an effort that cannot be reversed or undone once expended.

For this reason, the nature of our services differs from physical products that can be returned, which calls for a clear refund policy that we share with you transparently before contracting.

No-Refund Policy

All consulting services provided by MATEEN are strictly non-refundable once the engagement is contracted and/or service delivery has begun. This includes consulting sessions, studies, reports, action plans, and any other deliverables, given their nature as intellectual effort that is expended and cannot be reversed.

Your payment of the value of the service and your proceeding with the engagement constitute your explicit agreement to this policy and your prior knowledge of its content.

Our policy is grounded in the laws in force in the Kingdom of Saudi Arabia. The Saudi E-Commerce Law and its Implementing Regulations exclude certain cases from the right of withdrawal (refund), most notably services whose delivery has begun with the consumer's consent and knowledge before the expiry of the withdrawal period.

Since our consulting services commence delivery the moment the engagement is contracted and with your consent, they fall within this regulatory exception, to which the right to recover amounts paid does not apply.

Our Commitment to Quality Instead of Refunds

In return, we place the quality of our services at the heart of our commitment to you, and we assure you of the following:

  • We are committed to delivering the service according to the agreed scope in the contract, to the highest standards of professionalism.
  • We handle any feedback or amendment requests within the scope of the contract with full care and responsibility to ensure your satisfaction.
  • We are keen on continuous communication and accompanying you throughout the stages of the work to achieve the best possible results.

We believe that investing in service quality and effective follow-up is the genuine alternative to refunds, and this is what we strive for in every project.

Exceptional Cases Before Delivery Begins

Certain circumstances may arise before the service delivery actually begins, and in such cases we clarify the following:

  • Any special arrangements relating to the cancellation or amendment of the service before delivery begins are discussed amicably and settled in writing between the parties before commencing the work.
  • Unless otherwise agreed in writing and before delivery begins, the no-refund policy remains the default and the general rule.

Contact Regarding Billing Inquiries

If you have any inquiry relating to billing, payments, or this policy, we would be glad to hear from you and will be keen to respond with full clarity and professionalism via: